SITA considerations

Procuring iCollectPRO alongside the SITA Act.

Some municipal and public-sector procurements fall under the State Information Technology Agency Act. Here's how iCollectPRO is positioned for that.

iCollectPRO is built as a standalone SaaS platform, which means it can be procured through whichever route a tenant's own supply chain policy requires — including a SITA-mediated process where that applies to your entity.

What this means in practice

We don't assume every municipality procures IT the same way — onboarding starts with a conversation about your entity's own procurement route.
The platform's architecture (multi-tenant SaaS, South African hosting option) is designed to fit within a SITA-mediated tender as readily as a direct SaaS agreement.
This page is a general orientation, not a procurement or legal opinion — your supply chain management unit should confirm which process applies to your specific engagement.

Procurement checklist

The questions IT and procurement teams ask, answered up front.

Hosting

South African hosting

Tenant data is hosted in South Africa, with the specific provider and region confirmed during due diligence.

Isolation

Tenant isolation

Each tenant’s debtors, books and users are logically separated; one tenant cannot see another’s data.

Access

Role-based access control

Roles are scoped to a tenant and client entity, with least-privilege defaults and an audit log of sign-ins.

Integration

Open integration

REST APIs and validated import pipelines for billing and financial systems, on Business and Enterprise plans.

Continuity

Backup and recovery

Scheduled backups and a documented recovery process, with targets agreed in the service agreement.

Exit

Data portability

Tenants can export their debt books, payments and activity history in standard formats when an engagement ends.

Supporting your process

What we provide to a procurement or ICT committee.

Due diligence

Documents available on request

Security and architecture overviewOn request

POPIA operator termsOn request

Service levels and support modelIn service agreement

Reference integration specificationBusiness and Enterprise

Details are confirmed during procurement and may vary by engagement. Contact the team to start a due-diligence pack.

Need to loop in your procurement team?

Request a Demo Back to overview